We are delighted that you recently allowed Dodd & Souter to install new flooring in your home. This survey is one step in our continuing program to ensure that you, our valued customer, are totally satisfied with your experience with us. Because we do guarantee our results, we seek your undisputed satisfaction.

While Dodd & Souter has been providing proven solutions to flooring issues in Durham since 1959, we are still seeking ways to improve.

We ask for your help in taking a few minutes to give us some feedback, tell us how you feel about your experience with us, from the initial contact, the sales process, and the installation. There will be a section for comments at the end of the survey. Please answer all questions that apply to your job, use "N/A" if a question does not apply to you.

Name (required):

Address:

City:

Prov:

Postal Code:

Home Phone (required):

Work Phone:

Email (required):

Invoice Number (located at the top right of your invoice):

Who was your primary salesperson?

Who was your installer?

 

 

1) What type of flooring did you purchase? (check all that apply):

Carpet Hardwood
Ceramic Laminate
Vinyl Tile Vinyl Sheet
Vizani Cork

 

2) If you called the store, how promptly did someone answer?
 Very Promptly
 Promptly
 Average
 No Answer
 N/A

 

3) If you called the store, how friendly was the person you spoke to?
 Very friendly
 Friendly
 Unfriendly
 Very Unfriendly
 N/A

 

4) If you called the store, was your call dealt with to your satisfaction?
 Very Satisfied
 Satisfied
 Neither Satisfied or Unsatisfied
 Unsatisfied
 Very Unsatisfied
 N/A

 

5) Was the parking at the store adequate?
 Adequate
 Not Adequate
 N/A

 

6) Was the outside of the building presentable?
 Very presentable
 Presentable
 Un-presentable
 Very un-presentable
 N/A

 

7) When you entered the store, how quickly did someone greet you?
 Very Quick
 Quick
 Neither Quick or Slow
 Slow
 Very Slow
 N/A

 

8) How satisfied were you with the attention you received from the staff?
 Very Satisfied
 Satisfied
 Neither Satisfied or Unsatisfied
 Unsatisfied
 Very Unsatisfied
 N/A

 

9) Did the sales staff help you determine the best solution?
 Yes
 No
 N/A

 

10) Did the sales staff listen to your plans and offer helpful comments?
 Yes
 No
 N/A

 

11) Did the sales staff offer you reasonable choices?
 Yes
 No
 N/A

 

12) Was the sales staff prompt and professional when they came to measure your home?
 Yes
 No
 N/A

 

13) Did the installation crew show up when you expected them?
 Yes
 No
 N/A

 

14) Were the installers properly prepared for the work in your home?
 Yes
 No
 N/A

 

15) How satisfied were you with the installers clean up at the end of the day?
 Very Satisfied
 Satisfied
 Neither Satisfied or Unsatisfied
 Unsatisfied
 Very Unsatisfied
 N/A

 

16) Were the installers professional and courteous?
 Yes
 No
 N/A

 

17) Did the installers attempt to engage you in conversation?
 Yes
 No
 N/A

 

18) If your product was delivered, was it delivered when expected?
 Yes
 No
 N/A

 

19) Was the delivery persons appearance appropriate, neat and tidy?
 Yes
 No
 N/A

 

20) Was the delivery person courteous and polite?
 Yes
 No
 N/A

 

21) Overall, how satisfied are you with your install?
 Very Satisfied
 Satisfied
 Neither Satisfied or Unsatisfied
 Unsatisfied
 Very Unsatisfied

 

 

 

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